This website is owned and operated by Four Seasons General Merchandise. We wholeheartedly respect and understand privacy concerns that may arise, so we have created a comprehensive statement summary for you, our loyal customer. Our privacy policy is intended to offer an explanation on how we collect, handle, share and how you yourself may access the data you have provided us.
If you have any questions, or want further details about this policy, please contact us
- By e-mail at: [email protected]
- By phone at: Toll Free 1-877-446-4746 Ext. 704 or directly/internationally at (323) 826-1199 our business hours are 8am-5pm M-F (PST)
- By mail at: Four Seasons General Merchandise 2801 East Vernon Ave. Los Angeles, CA 90058. Please make sure to include your contact information.
To Whom this Statement Applies
Please read this privacy policy because some might extend to you (the customer) outside and beyond the use of this website.
What Information Do We Collect?
We collect various types of information depending on your use of our site.
When you become a 4sgm.com registered user
We initially ask for your e-mail, password, first name, phone number and zip/postal code (to calculate shipping), this is also referred to as “Express Registration”. During full registration we ask additional details such as: time availability, reseller number, and optional information that includes product category interest, business type, number of employees, store size, franchise details, and annual sales. This information is gathered to enhance your shopping experience at 4sgm.com. We also ask for additional information in the section called “business data” with detailed questions and category interests strictly to help us offer services and promotions that may be of interest to you. However, we will uphold your decision if you decline to answer.
When you order from us
We collect your name, billing address, shipping address, e-mail address, phone number, credit card number (including expiration date and security code) and coupon number [if any]. We will also retain a record of your purchases. For easy reference all of this information will automatically be saved and will be viewable when you login and select the “My Account” page.
Maintaining security of your personal information is a high priority to us, so we have taken numerous steps to ensure that it is processed confidentially, accurately and securely. The 4season.co Web site uses encryption technology, such as Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL encrypts ordering information such as your name, address and credit card number.
When you submit website ideas and/or feedback
We welcome all comments sent regarding our website. Any written submissions (feedback, suggestions, ideas, confidential, original work of any kind) sent to 4season.co shall exclusively remain as property of 4season.co. Four Seasons Co will not reveal any information you disclose but we hold the right to use the data for our own analysis. Your identity will remain anonymous.
When you refer our product(s) to your friends
We will simply need your e-mail address (for authenticity and confirmation) as well as your friend’s e-mail address and name. However, if that friend views the product(s) but does not register, they will never hear from us again.
How Do We Use Your Information?
We may or may not use your information in the following ways:
To serve you better
We might combine the information you provide to us online, in our showroom and through our catalogs. We do not, however, update the information ourselves; each customer is responsible for changing information accordingly. We will use that information to personalize our services, which include (but is not limited to) providing better product recommendations or special offers that we think may be of interest to you.
To improve the content on our web site
For example, we may use cookies to find out which parts of our site or our products are visited most often and improve the content of that particular section.
For example, we may use it to recognize you and welcome you to the site.
For marketing and promotional purposes
For example, we send out e-mail and direct mail to our customers about products or events that we think may be of interest to them. We also may send you offer for discounts or free services (e.g., free shipping).
Do We Share Your Information?
4sgm.com respects your privacy. We do not sell, rent, loan, or transfer any personal information regarding our customers to any unrelated third parties. All the information that is gathered is used for internal marketing purposes that cater to your business needs!
Can I Access My Information?
If you are a registered user of 4sgm.com, you can access and even update your information (including billing and shipping preferences) under the My Account section.
What Are Cookies and Do We Use Them?
A cookie is a small piece of information sent by a Web site that is saved on your hard disk by your computer's browser. It holds information a site may need to have in order for you to shop at 4sgm.com. For example, the Session ID cookie that we ask your browser to record might be the ID for your order. Without the Session ID cookie, you cannot add merchandise to your shopping order and carry it to Checkout. Cookies can be used by a web site to recognize you. But that does not necessarily mean any personal information is stored in the cookies. At 4sgm.com, we store no personal information about you in the cookies. Anything you choose to tell us about yourself (such as your address and e-mail address) is stored safely and separately on our servers. You will be prompted to provide a password to access this information every time.
Four Seasons General Merchandise gathers and collects various types of personal information about customers and prospects both online and offline. California residents are granted allowance to request what and to whom your personal information is being disclosed. However, Four Seasons General Merchandise does not disclose any information to anybody. The information gathered is strictly and solely used internally for marketing purposes to improve your overall 4sgm.com experience. You will receive customized information only if you customized your details. If you would like a full report please send an e-mail to [email protected] or call (323) 826-1199 for more information.
How Often Does This Policy Change?
Please remember that Four Seasons General Merchandise continually strives to improve our services, issues and need for change that comes with the Internet. This privacy policy will likely be edited without notice, for that reason we strongly advise that you check back to this policy frequently.